The Top 10 Debt Collectors in Malaysia
Most people tend to run from debt collectors, but you seem to be looking for one! What a funny thing.
Anyway, if you’re looking for one because you want to sell another person’s debt to a collector so it’s taken off your hands, we got your back! The same goes for if you want a debt collecting company to handle all the debt owed to you or your company.
Read on to see our picks of the top debt collectors in Malaysia, all there is to know about them, and how you can get in contact with them!
How much do debt collectors charge in Malaysia?
You may be wondering if it’s worth it to get a debt collector or if you should just wait it out and keep on hoping that you get paid back. Well, if this is true and it’s money you’re worried about, let’s talk about it and look at what the fees are when you hire a debt collector:
The purpose of a debt collector is to take the burden of having to collect the debts owed to you off your shoulders and it guarantees you your money back 100% instead of the, let’s say, 50-50% you’d have if you just patiently wait.
*Note that not all debt collection companies require a preliminary fee. Some of them work on a commission basis.
1. DebtCollector
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★★ (5/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
DebtCollector is a debt collection company in Malaysia that works solely with businesses to help them retrieve debts owed to them.
Jurisdictions and laws differ from country to country, which is why we think that their knowledge of different debt collection laws in various countries makes them perfect for foreign debt collection.
We also discovered that their services include everything to streamline the debt collection process like the issuance of demand letters, emails, phone calls. They also do background checks, physical site inspections & reports, and the like.
They always begin by trying to negotiate with your debtor regarding how the payment will be made. If the dispute seems too difficult to resolve voluntarily, we commend that they then recommend that you go down the legal route which they then fully assist you with.
Whether or not you’ve decided to choose them as your company, you can utilize their free consultation which you can book through their website. Through this service, we appreciate that the team will go through your case files and get to know your situation.
Once done their experienced lawyers give free legal advice based on it without charging anything – which is great if you ask us.
However, we believe that it’s worth nothing that they don’t offer their services to individuals. Along with this, they also do not issue insurance policies.
Pros
- Offers free consultations
- Provides free legal advice
- Best for foreign debt collection
Cons
- Does not offer insurance policies
- Does not service individuals
2. Hup Lik Debt Collection Sdn. Bhd.
| Criteria | Ratings |
| Expertise | ★★★★☆ (4/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★★ (5/5) |
| Fees and Other Related Charges | ★★★★☆ (4/5) |
Hup Lik Debt Collection Sdn. Bhd has been servicing those in need of debt collection services since 1999. We think it’s pretty convenient that their services cover both local and international clients.
While they also aid individuals who have suffered financial losses due to scams, debtors, and the like, their main focus is really on servicing businesses.
From our research, we found that they help these businesses by collecting unpaid accounts on their behalf and conducting investigations if need be.
It’s also true that Hup Lik offers legal consultation on debt recovery for free. This way, clients will know exactly how to legally go about this process with them.
Our team also thinks it’s notable that Hup Lik also conducts business investigations, provides debt dispute resolutions, and offers long & short-term bill collection services.
As for their process, Hup Lik gives an estimated duration date of 45 days for their debt collection services. The process begins with a 3-day collection of details about the debt followed by a 3-day background check on the debtors to ensure that nothing is missed out.
After this, you and Hup Lik can finally sign the official agreement to start the debt collection process and pay any preliminary fees.
Finally, we think it’s great that clients receive weekly status reports regarding how the debt collection is going until it’s finally in their bank accounts – another point for convenience!
Unfortunately, their services are limited to businesses only. On to of this, we are also a bit iffy that they do not provide status reports or insurance policies.
Pros
- Provides weekly status reports
- Provides legal consultation on debt recovery
- Gives a clear view of their process from the get-go
- Provides an estimated duration for their services
Cons
- Main focus is on businesses
- Does not provide online status reports
- Does not offer insurance policies
Fast
“Very good and fast service.” – Calvin Loh
Integrity-based
“Efficient, safe, and fast collection of various debts. Integrity-based.” – Puah Kien Meng
3. Stable Option Sdn. Bhd.
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★★ (5/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
We like that Stable Option Sdn Bhd provides two main services: debt recovery and credit management. According to our research, these services are offered to clients all around Malaysia and have helped thousands of clients since they began their operations in 2001.
Regardless of how much you are owed, why you are owed, or your location, they are more than happy to help you get your money back. Furthermore, they also do full background checks of all your debtors – which is especially important for those who feel as if they’ve been scammed.
On top of this, we also find it commendable that they work with government agencies and other relevant sources to know all about the debtors including where they are.
In line with this, they have an entire tracing department dedicated to tracking down missing debtors all over Malaysia and in select countries with accessible international networks – which is impressive in our books!
They also provide a full suite of in-house legal services including the issuance of legal notices, provision of legal advice, strategizing of legal plans, and assistance in litigation.
However, if you ask us, one of the best things they provide is their insurance policies which can cover RM 10,000 up to RM 250,000.
Furthermore, they provide weekly and monthly updates on the progress of your debtor’s payment, depending on how long the debt retrieval takes. Just keep in mind that they don’t operate on Mondays.
Pros
- Works with government agencies for debtor background checks
- Provides full suite on in-house legal services
- Can trace missing local and international debtors
- Offers insurance policies
Cons
- Does not operate on Mondays
4. Smart Global Recovery Management
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★★ (5/5) |
| Client Satisfaction | ★★★★☆ (4/5) |
| Fees and Other Related Charges | ★★★★☆ (4/5) |
As stated in their name, Smart Global Recovery Management seeks to provide all-around global solutions for those who are facing a not-so-desirable issue with collecting unpaid accounts. With this, we believe that they are ideal for those who have complicated financial concerns.
On top of this, we also like that they make the whole process easy for both their client and the debtor by being persistent yet still courteous.
Another thing we like about SGRM is that they utilize installment negotiations. Since this process makes it easier for the debtor to pay up, we think it’s a pretty vital service that will ensure you get your money back.
If you’re a company or business who regularly loans to people and regularly requires a (debt collection agency in Malaysia), SGRM is a good way to go because they don’t require exclusive annual contracts.
We actually think it’s notable that their contracts are done per account and the payments are done only according to the performance done. There aren’t any sign-up fees or advance fees as well!
This means that, if clients don’t get their money back, then they don’t have to pay anything! Along with this, we must mention that they have the lowest rates for debt collection services in Malaysia.
Furthermore, as long as the supporting documents are comprehensive, they can collect debt that’s even a year old.
However, note that there’s a statute of limitation to debts in Malaysia—but more on that in our FAQs sections at the end of the article, so be sure to keep on reading!
The only letdown is that they don’t offer online status reports, which means that you would need to contact them for any updates about your concern.
Pros
- Does not require exclusive annual contracts
- Does not require advance payments
- Operates on Saturdays
- Optional tracking service
Cons
- Does not provide online status reports
5. Sentrafield Sdn. Bhd.
| Criteria | Ratings |
| Expertise | ★★★★☆ (4/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★★ (5/5) |
| Client Satisfaction | ★★★★★ (5/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
Sentrafield Sdn. Bhd began operations in 1998 when Mr. Darshan Singh and Dato Hj Mohd Shariff began to see a growing need for debt collection companies in Malaysia.
According to our research, they saw how businesses were being taken advantage of by clients through loans. Thus, they found a way to help out!
The main service they provide is debt collection, wherein they take on the process of collecting active debts that you personally wouldn’t deem as delinquent.
We were impressed to learn that this is done through the usual manner of continuously reminding the debtors. This way, you can secure the amount you are owed without any aggressive means.
The other service they offer is their delinquent account recovery. This one tends to be a bit more aggressive and, thus, pricier.
We think the higher fees for this particular service is understandable, though. This is because a lot of things are thrown into consideration here, like the location of the debtor, the age of the debt, and the type of receivables.
On top of this, we like that they’re also authorized to provide free legal services to their clients. Here, they can help clients as to how they want to go about the process of recovering the debts owed to them.
However, it’s best to keep in mind that their services are limited to businesses. Along with this, they also don’t offer risk analysis reports – something that is vital to those who have complex debt concerns.
Despite not offering online status reports, we think that they are still worth the try as their staff members are responsive through phone calls, emails, and face-to-face meetings.
Pros
- Operates on Saturdays
- Offers free legal services
- Offers regular and delinquent debt recovery services
Cons
- Only services businesses
- Doesn’t offer risk analysis reports
- Does not provide online status reports
Fantastic
“Fantastic team to work with.” – Drjaspal Singh
Friendly
“Friendly staff and nice environment.” – Jaspal Singh
6. Agensi Kaunseling & Pengurusan Kredit
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★★ (5/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
Agensi Kaunseling & Pengurusan Kredit (AKPK) is an agency established in April 2006. What we like most about them is that they help individuals gain control of their financial situation and find peace of mind through responsible credit usage.
They do this through the agency’s certified financial advisors who possess extensive experience in the field. One who caught our attention is their director, Encik Anuar Mohd Hassan, who held several directorships in insurance and takaful companies over decades of his career.
When it comes to their services, AKPK offers three main services to fulfill its mandate. Firstly, they provide financial education sessions that impart knowledge on money management skills and responsible credit usage.
The second one is their financial advisory services, focusing on both personal and entrepreneurial financial management. Lastly, they provide a (debt management programme) aimed at assisting consumers in regaining financial control.
All of these include debt collection that helps their clients have a healthy relationship with their finances.
On top of this, their impact is noteworthy. According to our research, AKPK has over 1.2 million advisory sessions conducted and 400,000 individuals enrolled in the debt management program — which is impressive.
Additionally, they also have financial education initiatives that have benefited approximately 11.9 million people. For us, this shows their commitment to promoting financial resilience for those who would go for them.
Pros
- Has decades of experience
- Has competent financial advisors
- Conducted over 1.2 million advisory sessions
Cons
- Specializes on individuals only
Friendly and easy service
“Friendly service and there very easy to print out Ccris statement,before in need to scan QR code to answer question and detail on the link, after can go kiosk using IC and Print. Parking fees are not expensive at Rm 1 per hour.” – Mickey Leow
Everything settled in less than 5 minutes
“From the start you’re coming, just have to scan the QR code and it was very easy an online registration to fill up. Then directly to the kiosk and register the e-ccris also can print out the ccris report for free. Everything settled in less than 5 mins. Good job AKPK 👍🏻 I prefer to come by motorcycle or by grab because I’m not really familiar with the parking area there. The location was just beside the Pertama complex. Don’t forget to bring your original IC for the verification!!” – Ekmal Fazzil
7. Collectius
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★☆ (4/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
Collectius stood out to us because it is a trusted restructuring and servicing partner for financial institutions and commercial companies in Asia.
According to our research, their main business revolves around purchasing portfolios of non-performing consumer and SME loans and recovering them.
We have no doubts that they will be great for business owners who are having financial issues. However, if you have personal money matters to deal with, it may be best to consult other debt collectors.
In our books, one of Collectius’ best features is their digital-first collection strategy. Here, they prioritize a customer-centric approach, leveraging a data-driven platform powered by machine learning.
We think this is great because it allows them to provide financial plans backed up by science to their customers.
In terms of their achievements, we’re happy to share that they have an impressive track record. In fact, they have purchased over 55 portfolios and have served more than 200 commercial and consumer clients
We also learned that they have managed debt exceeding $7 billion. Along with this, they also satisfied a customer base of over 6 million worldwide.
Having said all of this, we are confident that this team has proven their capabilities in the industry and we highly suggest them.
Pros
- Good for financial institutions and commercial companies
- Has clients across Asia
- Has a digital-first collection strategy
Cons
- Does not offer services to individuals
8. Newvest Recoveries
| Criteria | Ratings |
| Expertise | ★★★★★ (5/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★☆ (4/5) |
| Fees and Other Related Charges | ★★★★★ (5/5) |
Newvest Recoveries is another industry-leading company in Malaysia. We like that they specialize in providing comprehensive credit management solutions across various industries.
In our opinion, this aspect makes their services ideal for business owners with different ventures.
They also have a rich experience according to our research. They were established in 2005 and have grown into a multinational organization with a strong presence in the region.
With their extensive experience and expertise, they were able to build lasting relationships with their clients.
On top of this, we also commend their advanced systems and technology. We learned that they have made significant investments in the latest hardware platforms and collection management software — allowing them to efficiently handle large volumes of financial data.
Furthermore, their real-time reporting capabilities ensure transparency and provide clients. We like that this helps provide valuable insights into the progress of their cases easily.
We also spoke to their clients and they mentioned that the company takes a bespoke approach to credit recovery services. According to them, the representatives are known to tailor their strategies to meet the unique needs of each client.
The only downside is that there have been reports of rude employees. However, we would take this with a grain of salt as other customers mentioned that the staff members are only doing their jobs.
Pros
- Works with clients across many industries
- Takes personalized approach to clients
- Has advanced systems and technology that can handle large volume of financial data
Cons
- Has instances of rude employees
9. Chain Resources (M) Sdn. Bhd.
| Criteria | Ratings |
| Expertise | ★★★★☆ (4/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★☆ (4/5) |
| Fees and Other Related Charges |
Chain Resources (M) Sdn. Bhd. is a reputable debt recovery company that has been assisting clients in the collection of unpaid consumer and commercial debts. We learned that they have been operational since 2000 – making them one of the oldest ones in the country.
We like that they are known for their professional and ethical approach to collecting debt. With this, you can be assured that outstanding debts will be collected while preserving their clients’ reputations.
On top of this, we also discovered that they use a combination of monitored telephone calls, visits, and legal correspondences. This is why it is not surprising that they achieve a high success rate in collections, according to their clients.
Additionally, we found that Chain Resources is dedicated to delivering customized solutions that improve their clients’ accounts receivable recovery rates. For instance, one of the clients mentioned that they were always accessible and willing to help.
We think that this makes them ideal for those who may have complicated financial concerns.
Furthermore, they work with various sectors, including corporate, commercial, cooperative, education, financial, and banking institutions. This means that they will also work well for business owners with multiple ventures across different industries.
The only drawback is that they are only operational within Malaysia. If you have transactions outside the country, we suggest consulting other debt collectors.
Pros
- One of the oldest and most reputable debt collector in the country
- Has good customer service
- Works with various industry
Cons
- Operations are limited to Malaysia only
10. Zuri Group Of Companies
| Criteria | Ratings |
| Expertise | ★★★★☆ (4/5) |
| Years of Experience | ★★★★★ (5/5) |
| Accessibility | ★★★★☆ (4/5) |
| Client Satisfaction | ★★★★☆ (4/5) |
| Fees and Other Related Charges |
Zuri Group Of Companies is a well-established debt recovery agency that specializes in credit consultancy and recovery services.
We were impressed to learn that they are led by their experienced Group Chairman & CEO, YBhg Tuan U.Thamotharan.He has decades of experience in the industry and has built a reputation for delivering customized solutions to their clients.
Along with him is a team of (250 licensed debt collectors in Malaysia) who possess vast experience in the field. With this, we are confident that they are equipped to handle large debt recovery cases.
Furthermore, we learned that they have an extensive network throughout the country. In fact, they have a presence in Indonesia and plan to enter the Philippines, India, and other ASEAN regions.
In addition to credit recovery, they offer legal services to provide support to clients. This is great since financial and legal matters are usually overlapping.
They also provide collection pick-up services. This allows clients to outsource the collection of monthly or periodical dues — saving manpower and resources.
However, the best thing about them is their fee structure, which is performance-driven. Since they are working on a “no collection – no fees” basis, clients are only charged after results are produced,
The only drawback is that they usually work with big ventures only. In case you need services for personal or small-medium enterprises, we suggest checking with other firms.
Pros
- Has competent team members
- Has legal services
- Works on “no collection – no fees” basis
Cons
- Works with big ventures only
FAQs about Debt Collectors in Malaysia
There you have it! Our list of the (top debt agencies in Malaysia) and all there is to know about them.
We hope you found this article informative and that you’ll be able to put it to good use. Please let us know if it did know by reaching out to us!
Now, if you ever find yourself in a fickle situation where you’re in debt, you’ll be glad to know that we also have an article on the best debt consolidation companies in Malaysia. Happy scrolling!